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Q: If I need to get a new prescription glasses, what should I notice?

A: Well. You need to get an ophthalmic examination first, if it’s your first time to purchase a new prescription glasses. In this way, medical optometry could identify whether you have eye diseases or not. Next, you could know what kind of frames matches your face or hairstyle through searching the Internet. If you have any questions, please feel free to ask our LiveChat in working time.

Q: How do I get my prescription?

A: Voogueme does not provide eye test for glasses. Please visit your ophthalmologist or optometrist to obtain both an eye test and a prescription. They are legally obliged to provide you with a copy of your prescription. Make sure you ask them if they do not give you. Please also ask your doctor to measure and record your pupillary distance (or PD) on your prescription. Your PD is the distance in millimeters between the centers of your pupils. Your PD is not always included in your prescription, but it is very helpful for us when making your glasses to make sure that they fit you perfectly.

Q: How do I read my prescription?

A: The abbreviations and numbers on your prescription may look unfathomable, but it's really a kind of medical shorthand-a professional's way of telling a laboratory what's needed to correct your vision.
OD = Oculus Dexter in Latin, or right eye. The right eye is always examined first and its measurements are entered first on a prescription.
OS = Oculus Sinister in Latin, or left eye. Left eye measurements always follow after the right eye.
Binocular = both eyes. On your prescription, your pupillary distance may be a binocular PD (one number for both eyes) or a monocular PD (one number for each eye).
SPH = Sphere or spherical correction describes the horizontal curve of your eye's lens. Sphere is assigned a positive (+) or negative (-) number between -10 and +10. Think of your eye as a sphere, but not always a perfect sphere. Sometimes the light coming into your eye focuses a little short of your retina. That means you're pseudo-myopia or myopic. Sometimes the light focuses in back of the retina. That means you're hyperopic or farsighted. SPH is the lens power that it takes to focus an image on your retina correctly. A single-vision eyeglass prescription without astigmatism lists only SPH.
CYL = Cylinder or cylindrical correction fine tunes for astigmatism-the vertical curve of an eye shaped more like a football than a sphere. Astigmatism is very common. Cylinder is a positive (+) or negative (-) number between -5 and +5. Your prescription may or may not have a CYL number.
AXIS = the degree and direction of astigmatism. If you have a CYL number indicated on your prescription, you'll also have an AXIS measurement. It's a positive (+) number between 0 and 180, sometimes preceded by an "x". A single-vision eyeglass prescription with astigmatism lists values for SPH, CYL, and AXIS.

Q: How often should I have my eye tested?

A: According to Practitioners' Services, your recommended intervals between eye tests vary depending on your age and health.

Your Age How Often You Should Have Your Eyes Tested
Under 7 years old Every 6 months
7 to 16 years old Every year
16 to 59 years old Every 2 years
60 to 69 years old Usually every 2 years, but sometime every year
Over 70 years old Every year
Your Age How Often You Should Have Your Eyes Tested
If you are diabetic Every year
If you or a member of your
family have glaucoma
Every year


Q: What payment methods do you accept?

A: We now accept PayPal and PayPal Credit. We will add credit card soon.


Q: How do I track my order?

A: First, you can track your order with your order number or shipment number filled in the bar TRACK ORDER on the top right corner of our site;
Then, you can also contact our customer service representative to help you track your package.


Q: What should I do if I'm not satisfied with my eyeglasses?

A: Contact us via e-mail at support@voogueme.com within 30 days from the day you receive your eyeglasses. Package your glasses securely and leave a note including your name, order number and a brief note describing the returning reasons. We will refund you soon after we check the package we received. For more information, please refer to our Return & Refund policy.
Note: All returns must be returned in their unworn, original condition.