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Return Policy

Voogueme aims to provide you a perfect pair of eyeglasses at the best price. If you have any problems or you're not satisfied with your glasses, please feel free to contact us. Voogueme would offer a 30 day’s warranty from the date you receive the glasses. 

  • If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge or refund you(excluding shipping). This warranty does not cover normal wear and tear to the frames, lenses, or coatings.
  • If you get wrong glasses that are not as you ordered, we will resend you a new pair of glasses for free and you can keep the glasses received. 

Notes:The returns for a full refund will not be accepted under these situations: size problem(can be exchanged), items are not as expected(can be exchanged), prescription is wrong in the order(can be remade). All the items refer to prescription glasses. 

How to Return Your Glasses: 

Contact us via e-mail at support@voogueme.com within 30 days of receiving your eyeglasses. All returns must be returned in their unworn, original condition. 

Package your glasses securely and leave a note including your name, order number and a brief note describing the returning reason; or a copy of the prescription as well as PD that you received from doctor, so that Voogueme can inspect the glasses. 

Voogueme would feel sorry if your glasses were lost during the shipment. Therefore, shipping your returns by a traceable method is recommended. Please send us the tracking number when you send the glasses to us.

Once Voogueme gets the returned items, you will be refunded in 3 working days. 

Notes: We will not take the return postage and you need to bear it by yourself.