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These are the terms and conditions on which we supply goods to you.


Orders to Voogueme must be submitted by the following method: via our website www.voogueme.com.

Please ensure that you read these terms and conditions carefully, and check that the details on the Order and in these terms and conditions are complete and accurate, before you sign and/or submit your Order. If you think that there is a mistake, please contact us to discuss. We will confirm any changes in writing to avoid any confusion between you and us.

When you sign and/or submit your Order to us, this does not mean we have accepted your Order for goods. These terms and conditions will become binding on you and us when we issue you with a written acceptance of an Order, at which point a contract will come into existence between you and us.

If you need make any changes to a custom-made Order, your prescription, or your Order details, you must notify us within 24 hours of the Order being placed. If changes are made after this time a charge may be applied. 

Limitations of Supply of Goods

Unfortunately, despite our best efforts, we cannot always guarantee the availability of goods as set out on our site. We will inform you by e-mail as soon as possible if the goods you have ordered are not available and we will not process your Order if made. If you have already paid for the goods, we will refund you the full amount as soon as we get your permission.


Please note that timescales for delivery and delivery charges will vary depending on the availability of the goods and your address. We will contact you with an estimated delivery date and you will be notified when the goods have been dispatched. Delivery of an Order shall be completed when we deliver the goods to the address you gave us. If no one is available at your address to take delivery, we will leave you a note that the goods have been returned to our premises, in which case, please contact us to rearrange delivery. The goods will be your responsibility from the completion of delivery. You own the goods once we have received payment in full.

Cancellation Rights

Any custom-made items (prescription lenses) must be cancelled within 24 hours of the Order being placed. If your Order has been dispatched, you will need to contact customer service center for return address.


Governing Law

These Terms of Service and any separate  agreements whereby we provide you service shall be governed by and construed in accordance with the laws of UK