Shipping & Tracking

Affected by the worldwide outbreak of the coronavirus, the delivery time may delay due to reduced international flights. Recommend choose business express.
Thank you for your support and understanding.

• Shipping Time & Shipping Fee:

  Country/Region

• Processing Time:

  Frame Only: 24 hours

  · Non-Prescription: 24 hours

  · Single Vision Standard Lenses ( SPH：-0.5~-8.00 & CYL：-0.5~-2.00 )：1-3 days

  · Single Vision Standard Lenses ( All of other degrees )：3-7 days

  · Single Vision Blue Blockers ( SPH：-0.5~-8.00 & CYL：-0.5~-2.00 )：1-3 days

  · Single Vision Blue Blockers ( All of other degrees )：3-7 days

  · Single Vision Photochromic Lenses ( SPH：-0.5~-8.00 & CYL：-0.5~-2.00 )：1-3 days

  · Single Vision Photochromic Lenses ( All of other degrees )：3-7 days

  The specific delivery time depends on the purchasing time

• Notice:

  · Business express to Russia and Brazil is not available.

  · Delivery delay due to selling season & bad weather conditions, etc.

  · Standard shipping fee and business express fee are only available for shipments within 20 pairs.

• Shipping Free:

  · FREE STANDARD SHIPPING ON US$59+ (US/CA/UK/FR/DE/NL/ES/IE/SG)

• Tracking Information:

  · You will receive an order confirmation email that will include your order number.

  · You can track your package directly on the TRACK ORDER option on the top of our site with your tracking number.

  · Besides, our system will send you an email when your orders ship out but the email might be identified as spam. Please note.

• Change & Cancel

  · Any modification on the order should be submitted within 24 hours of purchase. Modifications include but are not limited to: cancel order, change address information, change prescription, add/delete/change item(s), change shipping method, combine shipment. All such requests made within the 24 hours time frame will be fulfilled in a timely manner. Vooglam will not be held responsible for the wrong order due to the request for modification submitted later than 24 hours after purchase.

  · Please include your order number or the associated email address in the email subject so we can promptly take care of your request. Send your request to support@vooglam.com